Keep Real - Privacy Policy

What type of information does Keep Real collect?

 

Keep Real receives, collects and stores any information you enter on the website or provided to Keep Real in any other way. In addition, Keep Real collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Keep Real may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Keep Real also collects personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

 

When you conduct a transaction on the website, as part of the process, Keep Real collects personal information you give such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

 

Keep Real collects such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide Users with ongoing customer assistance and technical support;

  • To be able to contact the site’s Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create and gather statistical data and other and/or inferred Non-personal Information, which Keep Real or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Keep Real is hosted on the Wix.com platform. Wix.com provides Keep Real with the online platform that allows the social enterprise to sell our wonderful products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by Keep Real adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by the Keep Real store and its service providers.

How do you communicate with your site visitors?

 

Glad you asked! Keep Real may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Keep Real, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement Keep Real may have with you. For these purposes Keep Real may contact you via email, telephone, text messages, and postal mail.

 

How can Keep Real site visitors withdraw their consent?

 

If you don’t want Keep Real to process your data anymore, please contact info@keepreal.co.uk or send Kimberley, Keep Real founder a request by text message or call on 07935154221 free of charge.

 

Privacy Policy Updates

 

Keep Real reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If Keep Real makes material changes to this policy, they will notify you here that it has been updated, so that you are aware of what information Keep Real collects, how it is used, and under what circumstances, if any, Keep Real uses and/or disclose it.